4 St. Bartholomews Court, 1A St. Bartholomews Road, London E6 3AX, United Kingdom
+44 07899 546 312
+44 07899 546 312
kiana.World.786@gmail.com
help@kiana.world
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FAQ
We do our best to comply with international shipping standards. However, some countries have restrictions on certain foods, fabrics, or beauty items. Please check your country’s import rules or contact us before ordering if unsure.
Of course! Just select the “This is a gift” option at checkout and include your message. We’ll ensure your package is beautifully wrapped and priced discreetly.
You can reach us by:
• Email: help@kiana.world
• Phone/WhatsApp: +44 07899 546 312
• Or via our Contact Us page
Our customer service team is available Monday through Friday, 10:00 AM – 6:00 PM (UK time).
Yes, Home Cooked and Restaurant Dishes are Halal. Many of our beauty items are halal-certified, vegan, or free from common allergens. Please check individual product descriptions for details, or contact us if you have specific dietary or skincare concerns.
Yes. We work directly with verified suppliers, artisans, and brands to ensure every product we sell is genuine, high-quality, and ethically sourced.
Absolutely. If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or full refund as quickly as possible.
Yes. You can return eligible items within 14 days of receiving them, provided they are unused and in original packaging. For more details, visit our Refund Policy. Please email us before sending anything back.
Once your order is shipped, you’ll receive a confirmation email with tracking details. You can use the provided tracking number to follow your parcel's journey.
Delivery times depend on your location and chosen shipping method. Estimated times:
• UK: 2–5 business days
• Europe: 5–10 business days
• International: 7–14 business days
Orders are typically processed within 1–3 business days after confirmation.
We ship to:
• The United Kingdom
• Most countries in Europe
• The United States, Canada
• Australia, New Zealand
• Selected countries in Asia and the Middle East
If your country isn’t listed at checkout, feel free to contact us — we may be able to assist.
KIANA is an online marketplace dedicated to promoting Bangladeshi and Asian products globally. From traditional clothing and groceries to beauty, wellness, and lifestyle goods, we connect the Asian diaspora and culture lovers with authentic, high-quality items from trusted suppliers.
